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Your privacy is very important to Frametales. We therefore comply with the privacy law. This means that your data is safe with us and that we always use it properly. In this privacy statement we explain what we do on this website (www.frametales.com) with information that we learn about you. If you have any questions or would like to know what exactly we keep about you, please contact Frametales.

Last update: March 10, 2020

Quotations

When you request a quote from us, we use your personal data to be able to handle it properly. For this we need your first name, name, e-mail address, telephone number, company name, VAT number and billing address. We keep this information until the offer has been accepted or rejected. When you accept the quotation, we also use this data for invoicing afterwards. We store this personal data for seven years thereafter (that is the legal obligation to retain).

Contact form and newsletter

With the contact form you can ask us questions or make requests.

For this we use your first name, name, email address, telephone number, job title, company name and IP address. We do this based on your permission. We keep this information until we are sure that you are satisfied with our response and six months thereafter. In this way we can ensure a good and customer-friendly follow-up.

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link.

Your e-mail address will only be added to the list of subscribers with your permission. This data is saved until you cancel the subscription.

Advertisements

We would like to keep you informed about offers and new products or services. We do this by post, by e-mail or via social media.

You can object to this advertisement at any time. Each letter explains how to do that. Every e-mail contains an unsubscribe link. You can block us or use the unsubscribe option.

Location

We use the navigation and location software on your phone, tablet or computer for this service. We have no control over what the creators of this software (such as Google Maps) do with it. So always read their privacy statements.

Third Parties

We will not give your personal data to other companies or institutions under any circumstances, unless this is necessary for our service or if we are legally obliged to do so (for example if the police so require in the event of a suspicion of a crime).

Social media buttons are included in our service. This allows the administrators of these services to collect your personal data.

Cookies

Our service uses cookies. Cookies are small files in which we can store information so that you do not always have to enter it. But we can also see that you visit us again.

When you visit our service for the first time, we display a message explaining cookies. Hereby we will ask for your agreement to use these cookies.

You can disable the placement of cookies through your browser, but some things in our service will no longer work properly. Read more about our cookie policy.

Google Analytics

We use Google Analytics to keep track of how visitors use our service. We have entered into a processing agreement with Google. It contains strict agreements about what they can keep. We have not allowed Google to use the obtained Analytics information for other Google services. We let Google anonymize the IP addresses.

Security

Security of personal data is very important to us. To protect your privacy, we take the following measures:

Access to personal data is protected with a username and password;
We use secure connections (Secure Sockets Layer or SSL) with which all information between you and our website is protected when you enter personal data.

Data protection officer

We have appointed a so-called data protection officer (DPO or ‘Data Policy Officer’). This person is responsible for the privacy within our organization. Our data protection officer is called Filip Coertjens and can be reached by e-mail at filip.coertjens@frametales.com for all your questions and requests.

Changes to this privacy statement

When our service changes, we must of course also adjust the privacy statement. Always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

View, change and delete your data

If you have questions or want to know what personal information we have about you, you can always contact us. Contact our data protection officer for more information.

You have the following rights:

  • receive an explanation of what personal data we have and what we do with it;
  • access to the precise personal data that we have;
  • having errors corrected;
  • the removal of outdated personal data;
  • withdrawing permission;
  • object to a specific use


Please note that you must always clearly state who you are, so that we are sure that we will not change or delete data from the wrong person.

File a complaint

If you believe that we are not helping you in the right way, then you have the right to make a complaint to the regulator: the Privacy Protection Commission, in short the Privacy Commission.